Customer Care

At Dawn Homes, we pride ourselves in providing high quality homes with a customer service that is of the highest standard. The Directors and staff are committed to providing you with rapid response to any query prior to reservation until two years after legal completion of your home.

Our aim is to have delighted as well as satisfied customers therefore we offer a fast, efficient customer care service seven days a week during office hours. We do this in partnership with our subcontractors who are also committed to achieving satisfied home owners and who have signed our Customer Care Policy as part of their contract with Dawn Homes.

The feedback we receive from our customers is excellent and this is due to both the quality of the product and the customer service provided thereafter.

Our experienced Sales team will guide you through the reservation process and provide you with written confirmation of the choices, options variations, extras etc. available to you. Once you sign the contract, you will be invited back to the marketing suite to select your preferred choice of kitchen, bathroom, tiling, appliances, etc.

We are available seven days a week during working office hours to answer any queries and provide you with all the information you require regarding the timing of the completion of your new home.

One week prior to legal completion, you will be invited to inspect your home and both the Sales Adviser and Site Manager will be there to help you with any queries you may have.

At this meeting, the Site Manager and Sales Adviser will be delighted to demonstrate the facilities and features in your new home and move in day itself you will be given as much time as you require to inspect the property prior to keys being accepted by you.

You will be given a ‘Home File’ folder which includes all the information you will require during the warranty period, which is 2 years from legal completion. Your ‘Home File’ also includes the NHBC 10 year warranty details and emergency call out telephone numbers for your convenience.

Our Customer Care Department will letter you approximately one week after you move in to offer assistance and to explain our customer care procedures.

After you have occupied your new home for around six months we will contact you again to attend to any items that may have arisen since moving in and the service will continue beyond this and up until the end of the two year warranty period.

We are committed to a high quality standard of product and service and to assisting you throughout your purchase and for two years after you have moved in.

If you feel you have not been afforded the highest standards to which we are committed, please write to our Construction Director.